Privacy Policy

LiiR Latvia, SIA

Reg.Nr. 40103683059

Legal address: Latgales Street 322, Riga, LV-1063, Latvia

Privacy Policy for the Website www.liir.lv

1. Purpose of the personal data processing policy

The purpose of the personal data processing policy is to provide a natural person (data subject) with information on the purpose, volume, protection and processing of personal data at the time of the acquisition and processing of personal data by the data subject.


2. Personal controller and contact details

The controller for the processing of personal data is LiiR Latvia Ltd (“LiiR Latvia”), single registration No 40103683059,

registered address on Latgales Street 322, Riga, LV-1063, Latvia

phone, 67250312

e-mail: office@liir.lv


Liir Latvia contact details in matters related to the processing of personal data: 67250312, e-mail: office@liir.lv or referring to the legal address of LiiR Latvia may ask questions on the processing of personal data. A request for the exercise of their rights may be submitted in accordance with paragraph 12 of this document.


3. Scope of application of the document

Personal data means any information about an identified or identifiable natural person. The definitions, explanations and data categories of personal data are set out in Annex 1.

The privacy policy shall apply to the protection of privacy and personal data in relation to:

  • users of natural persons, customers, employees and other services (including potential, former and existing), as well as third parties who receive or transfer any information (including contacts, paying agents, etc.) in connection with the provision of services to a natural person (Customer);
  • Visitors to LiiR Latvia Office; 
  • liir Latvia for employees;
  • Liir Latvia for internet site visitors (hereinafter - Customers).

Liir Latvia shall take care of the privacy of customers and the protection of personal data, while respecting the right of customers to the lawfulness of the processing of personal data in accordance with the applicable law, the Privacy Act, Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data (Regulation) and other applicable law in the field of privacy and data processing.

The privacy policy applies to data processing, regardless of the form and/or environment in which the Customer provides personal data (on the website of LiiR Latvia, paper or telephone) and in which corporate systems or paper forms they are processed.

For specific types of data processing (e.g. processing of cookies, etc.), the environment, additional, specific rules may be established for purposes which the Customer is informed at the time when he provides the relevant data to LiiR Latvia. 


4. Purpose of processing personal data

 Liir Latvia processes personal data for the provision of services and the sale of goods:

  • identifying customers and preparing the offer;
  • preparation, conclusion, replenishment, switching and breaking of the contract;
  • customer service;
  • the provision of services and the supply of goods (performance of contract obligations);
  • provision/maintenance of services;
  • improvement and development of services;
  • the promotion, advertising and distribution of services for commercial purposes;
  • consideration and processing of objections;
  • measurement, retention, loyalty;
  • billing management; 
  • creditworthiness assessment, credit monitoring; 
  • recovery and recovery of debts; 
  • maintaining and improving the functioning of home pages.

Liir Latvia Processs Personal Data for Business Planning and Analysis:

  • recording, planning and statistics;
  • ensuring the quality of data and measuring efficiency;
  • conducting market and public opinion studies; 
  • reporting;
  • conducting customer surveys.

Liir Latvia processes personal data for the provision of information to national regulatory authorities and operational entities in cases and extent specified in external regulatory enactments, as well as for other specific purposes, for which the Customer is informed at the time when he or she provides the relevant data to LiiR Latvia


5. Legal basis for the processing of personal data

Liir Latvia processes Customer Personal Data on the basis of the following legal bases:

  • for entering into and executing a contract, to enter into an agreement at the request of the Customer and ensure that it is enforced;
  • for the enforcement of regulatory acts - in order to fulfil the obligations laid down in the external regulatory enactments binding on LiiR Latvia;
  • in accordance with the agreement of the Customer's data subject;
  • legitimate (legitimate) interests - to realise the legitimate (legitimate) interests of LiiR Latvia and the Customer, or the legitimate interests of LiiR Latvia.

The legitimate interests of liir Latvia are:

• to carry out commercial activities;• provide cleaning services for premises and areas;

• verify the identity of the customer before entering into the contract or during customer service, telephone, electronic, face-to-face;

• ensure compliance with the obligations of the contract;

• prevent unjustified financial risks to their commercial activities (including carrying out a credit risk assessment before the sale of goods and services and during the performance of the contract);

• maintain customer applications and applications for the provision of goods and services, other applications and applications, notes on them, including those made orally when calling the office, on Internet websites;

• analyse and develop improvements to LiiR Latvia homepages, websites and mobile applications;

• administer the Customer Account on the websites, websites and mobile apps of LiiR Latvia;

• Take steps to keep customers.

• segment the Customer Database for more efficient delivery of services;

• development and development of goods and services;

• promote your goods and services by sending commercial communications;

• send other messages about the performance of the contract and relevant events for the performance of the contract, as well as conducting customer surveys on goods and services and their experience;

• to inform about changes in the procedures for the provision of the service and the schedule of charges;

• inform customers about the industry's developments;

• ensuring environmental education activities;

• prevent fraud;

• provide corporate governance, financial and business accounting and analysis;

• to ensure efficient business management processes;

• the effectiveness of the provision of services, the sale and supply of goods;

• ensuring and improving the quality of services;

• administer payments;

• administer timely non-payments;

• to apply to public administration and operational authorities and courts for the protection of their legitimate interests;

• inform the public about their activities.


6. Data processing rules from the controller to another controller

These data processing rules are applicable only to the processing of personal data resulting from contracts for services provided by another legal entity by LiiR Latvia.

Both Parties shall act as an independent controller.

The Parties shall take appropriate technical and organisational measures to ensure the security of the processing of personal data.

The Parties shall, without delay, but not later than within 2 (two) working days, inform the other Party of the request received by the data subject if it relates or affects the processing of personal data by the other Party (e.g. a request to limit data processing) or affects personal data (e.g. a request to rectify data). The Parties shall cooperate with each other in good faith (e.g. by exchanging information on the processing of personal data) in order to meet substantiated requests from data subjects, as well as to ensure the accuracy of the data throughout the data processing period.


7. Processing of personal data

Liir Latvia processes Customer Data using modern technology capabilities, taking into account existing privacy risks and the reasonably available organisational, financial and technical resources of LiiR Latvia.

Liir Latvia can make automated decision-making with respect to the Customer. The customer shall be informed separately of such LiiR Latvia activities in accordance with regulatory enactments. The client may object to automated decision-making in accordance with the law, but is aware that in some cases it may limit the Customer's right to use some of the potential opportunities available to him (for example, to receive commercial offers).

Automated decision-making, which has legal consequences for the Customer (such as approving or rejecting a customer's application), may only be made in the course of a contract between LiiR Latvia and the Customer, or on the basis of the express consent of the Customer.

In order to ensure the quality and operational performance of the obligations of the contract concluded with the customer, LiiR Latvia may authorise its partners to carry out certain supply of goods or services activities, such as the performance of service installation works, the supply of changed carpets and hygiene materials and the like. In the performance of these tasks, LiiR Latvia partners process the Customer Personal Data held by LiiR Latvia, the relevant LiiR Latvia partners shall be deemed to be LiiR Latvia Data Processing Operators (processors) and LiiR Latvia shall have the right to transfer to LiiR Latvia's partners the Customer Personal Data required to perform these activities to the extent necessary. to perform these actions.

Liir Latvia partners (as controller) will ensure that personal data processing and protection requirements are met in accordance with LiiR Latvia's requirements and legislation and will not use personal data for other purposes than fulfilling the obligations of a contract concluded with the Customer on behalf of LiiR Latvia.


8. Personal data protection

Liir Latvia protects Customer Data through modern technology capabilities, takinginto account existing privacy risks and the reasonably available organisational, financial and technical resources of LiiR Latvia.


9. Categories of recipients of personal data

Liir Latvia shall not disclose to third parties the Customer's personal data or any  information obtained during the provision of services and the duration of the contract, including information on the services received, except for

• where the third party concerned has to transfer the data within the framework of a contract in order to carry out a function required for the performance of the      contract or delegated by law (for example, a bank within the framework of a settlement in order to provide the service);

• Supply of invoices to the Customer;

• sending mailings to customers for changes to the content or price list of the contract;

• in accordance with the clear and unequivocal consent of the Customer;

• persons provided for in external regulatory enactments, upon a reasoned request thereof, in accordance with the procedures and extent specified in the external regulatory enactments;

• in cases specified in external regulatory enactments for the protection of the  legitimate interests of LiiR Latvia, for example by appealing to a court or other State authorities against a person who has infringed the legitimate interests of  LiiR Latvia.


10. Access of third country entities to personal data

Liir Latvia shall ensure the procedures specified in regulatory enactments for      ensuring the level of processing and protection of personal data equivalent to thatspecified by the Regulation.


11. Duration of storage of personal data

Liir Latvia shall keep and process the Customer's personal data as long as at least one of the following criteria exists:


• only as long as the agreement with the Customer is in force;

• as long as, in accordance with the procedures specified in external legislation, LiiR Latvia or the Customer can exercise their legitimate interests (for example, to object or bring an action before a court);

• as long as either party has a legal obligation to keep the data;

• as long as the Customer's consent for the relevant processing of personal data is valid, unless there is another legitimate basis for the processing of the data. After the above conditions expire, the Customer's personal data is deleted.


12. Access to personal data and other Customer rights

The client has the right to receive the information specified in regulatory enactments relating to the processing of his or her data.

The client also has the right to request LiiR Latvia access to his or her personal data, as well as to require LiiR Latvia to supplement, rectify or delete them, or to restrict processing to the Customer, or to object to processing (including the processing of personal data made on the basis of the legitimate (legitimate) interests of LiiR Latvia); and the right to data portability. These rights shall be exercised insofar as the processing of data does not arise from LiiR Latvia's obligations imposed on it by the laws and regulations in force, which are carried out in the public interest. The client may submit a request for the exercise of his or her rights:

• in written form at the LiiR Latvia office, producing a personal identification document;

• remotely, by signing the application with a secure electronic signature,  submitting a request from the home page, authorising;

• as long as, in accordance with the procedures specified in external legislation, LiiR Latvia or the Customer can exercise their legitimate interests (for example, to object or bring an action before a court);

• in the form of e-mail, by signing with a secure electronic signature.

Upon receiving the Customer's request for the exercise of its rights, LiiR Latvia shall verify the identity of the Customer, evaluate the request and comply with it in accordance with regulatory enactments.

Liir Latvia's reply shall be sent to the Customer by post to his or her contact address in a registered letter, electronically signed in the e-mail at the request of the customer, taking into account, as far as possible, the manner in which the customer answers.

Liir Latvia shall ensure that data processing and protection requirements are fulfilled in accordance with regulatory enactments and, in the event of objections from the Customer, take appropriate action to resolve the objection. However, if it fails, the Customer shall have the right to apply to the Supervisory Authority, the Data State Inspectorate.


13. Customer's consent to data processing and right to  withdraw it

Customer consent for the processing of personal data based on consent (e.g. analysis of service habits data, individual advertising, etc.), LiiR Latvia services portals/applications, by calling LiiR Latvia administration 67250312, by e-mail to office@liir.lv or at the registered address of LiiR Latvia.

A list of categories of personal data on data that may be processed according to the Customer's consent and other legal bases is available in Appendix 1.

The client has the right to withdraw the consent given to the processing of the data at any time in the same way as it is given, i.e. by calling LiiR Latvia administration 67250312, by e-mail at the legal address of the Office of LiiR Latvia, in which case further processing of the data based on the prior consent for that purpose will not be carried out in the future.

The withdrawal of consent shall not affect the processing of data carried out at the time when the Customer's consent was in effect.

Withdrawal of consent shall not lead to the interruption of the processing of data carried out on the basis of other legal bases.


14. Communication with the Customer

Liir Latvia communicates with the Customer using the contact details provided by the Customer (telephone number, e-mail address, postal address).

Communication on the performance of service obligations LiiR Latvia shall be conducted on the basis of the contract concluded (for example, information on invoices, changes in services, etc.).

During communication (incoming calls, e-mails) — LiiR Latvia will verify the identity of the customer according to the following criteria:

  • telephone call: caller's contact phone - or is specified in the contract; Customer's contract No.; personal code; first name; service address;E-pasts: rakstītāja e-pasts - vai ir norādīts līgumā; Klienta līguma Nr.; personas kods; vārds, uzvārds; pakalpojuma sniegšanas adrese;
  • on-site: personal identification document;
  • Mailings;
  • Contacts - Salespeople.


15. Commercial communications

Communication on commercial communications on LiiR Latvia and/or third party services and other non-directly contracted services communications (e.g. customer surveys) shall be made in accordance with external legislation or with the agreement of the Customer.

The customer may give consent to commercial communications from LiiR Latvia and/or its partners in the form of LiiR Latvia in the service portals/applications of LiiR Latvia.

The consent given by the customer for the receipt of commercial communications shall be valid until it has been withdrawn (also after the termination of the service contract). The customer may at any time refuse to receive further commercial communications in any of the following ways:

  • sending e-mail to office@liir.lv
  • by calling LiiR Latvia Office Administration 67250312
  • at the registered office of LiiR Latvia.

Liir Latvia stops sending commercial messages as soon as the customer's request is processed. The processing of the request shall be subject to technological possibilities which may be up to three days at the registered office of the LiiR Latvia.

When expressing your opinion in the surveys and leaving your contact information (e-mail, phone), the Customer agrees that LiiR Latvia can communicate with him using the contact information provided in connection with the customer's assessment.


16. Use cookies

“Cookies” means detailed information stored by an Internet site on your computer or mobile device when you visit an Internet site. It allows the server to collect information from your browser, so you don't always need to re-enter data when you go back to the website or go from page to page. More information on how cookies work is available on the cookiecentral.com website.

Our website uses cookies to improve the quality of the services offered. We use session cookies, permanent cookies and third-party (partner) cookies to:

  • recognise new or former Customers;
  • emember your screen choices (preferences), such as contrast color settings or letter size;
  • remember if you have (or have not) given your agreement to use our cookies on this website;
  • anonymously collect statistics on how and what services you have sought;
  • send an ad that is best suited to you and best suited to your interests. Cookies are also used to limit how many times you see an ad, and to help measure the effectiveness of your advertising campaign;
  • collect reliable site usage information that allows us to measure how well the site meets its users' needs and to make any necessary improvements;
  • analyse the intensity of visiting a website from certain geographical areas.

Please note that some cookies may be inserted by a third-party service provider that performs separate functions for us.

We are working with third parties to track your activities on our website to improve our marketing activities and provide you with advertising based on your visit to our website.

The websites of liir Latvia may contain links to third-party Internet homepages which have their own usage and personal data protection rules for which LiiR Latvia does not bear responsibility. 


17. Other provisions

You can opt out of the letters by responding to each e-mail message you have received sent from LiiR Latvia.

The client has the right to submit a complaint regarding the illegal processing of data to the data protection supervisor, which is the State Data Inspectorate in the European Union Member State of Latvia, where the data will be processed.

The legal basis for the processing of client data is consent and/or performance of contractual obligations.

We can be contacted by writing an email to office@liir.lv or by calling +371 67250312 or by sending a letter by post - Maskavas Street 322, Riga, LV-1063, Latvia.

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